covid - 19 update



Good News! The Australian Dental Association and Australian Government have eased back all dental practice restrictions to Level 1 Restrictions. This means we can now see patients for all treatments.

Our staff will be in contact with anyone who had any appointments cancelled during the Level 2 and 3 Restrictions to reschedule. In saying that our practice hours have had a slight change - we are opening as usual during the weekdays Monday – Friday 9:00am – 5:00pm; however our Saturday appointments will be limited for now. If you have an upcoming Saturday appointment you will be contacted by our staff.

During these quieter times the team here at Wishart Family Dental has had the opportunity to undergo further education in prevention and infection control. We want to reassure you, Wishart Family Dental has always upheld a high standard of hygiene and sanitation by attaining Infection Control Certificates. Due to the COVID – 19 pandemic we have implemented more ways to maintain this high standard of care. We will continue this screening process for our future appointments for the safety of our patients, staff and wider community.

What our Practice is doing:

We would like to take the time to assure you we will continue to maintain our high standards of hygiene and sanitation.

  •  At Wishart Family Dental we are an Accredited Dental Practice, we hold an Infection Control Certificate ensuring all treatment is performed in line with the ADA guidelines and legislation.

  • We are continually monitoring and practicing all protocols from the Queensland Government and the Australian Dental Association. We are currently practicing different Levels of Restrictions for dentistry  and would keep you up to date via Facebook, email, Youtube or Instagram

  • We are checking the temperatures of our staff daily and any patients seen at the practice

  • We are kindly asking all our patients to undergo a simple temperature check and antibacterial mouth rinse before entering our practice

  • We have wash basins in all treatment rooms for our patients use to for before and after the appointment

  • All magazines, books and toys have been temporarily removed

  • If you have an upcoming appointment booked in – one of your staff members will be in contact with you two weeks before the appointment to reschedule


Updated as at 12/06/2020

Announced by the Australian Government and Australian Dental Association all dental practices as of Monday 27th April 2020 are easing the restrictions to Level 2 Restrictions. 

Please see attached video for more information:









Updated as at  23/04/2020

The Australian Government and Australian Dental Association have updated dental services to Level 3 Restrictions - to cease any non-urgent dental treatment, only seeing emergency patients.

Wishart Family Dental will remain open from Monday – Friday with hours varying for the treatment of emergency patients.

A dental emergency that is considered urgent are as follows:

  • Patients with acute dental pain e.g. endodontic treatment under rubber dam, or extraction

  • Damaged  front teeth  due to trauma, with restorative treatment provided under rubber dam

  • Soft tissue pathology e.g. ulcers

  • Management of complex medically compromised patients with dental concerns which may compromise their systemic disease

  • Management of those at a higher risk of rapid progression of dental disease due to socioeconomic or cultural factors

  • Management of patients referred by a medical practitioner for medically necessary dental care

  • Facial Swelling extending to eye, neck or floor of the mouth

  • Bleeding due to trauma

  • Severely broken tooth with pain

  • Tooth ache that prevents sleeping and eating combined with facial swelling fever that is not manageable with pain killers

Updated as at 15/04/2020

What you can do at home:

Whilst all elective care and hygiene is temporarily paused, there are a few simple things you can do at home to help maintain you and your family’s oral health hygiene and prevent any problems occurring during this time:

  • Make sure to brush twice a day for two minutes with an electric toothbrush

  • Make sure to floss every night and to use any other floss aids your dentist has recommended (Piksters)

  • Be mindful of the effect of food and drinks high in sugar/acid as they have a higher risk of decay and its progression.

  • Be mindful of the effect of hard foods especially on structurally weakened teeth. 

  • As this time can be very stressful for us this may trigger clenching and grinding at night so make sure if you do already to wear your occlusal splint at night( if you have been recommended to do so by your dentist )

  • If instructed by your dentist, use a high fluoride toothpaste (Neutrafluor 5000) and/or Tooth Mousse. You can still source these supplies from our practice.


What you can do to help:

During this uncertain time our sense of community has only gotten stronger. Here are simple things we can all do to help prevent the spread of infection within the community:

  • Practice good hand hygiene by washing your hands regularly or using hand sanitiser. Regular hand hygiene will reduce your likelihood of contracting COVID-19 as well as other respiratory illness like colds and flus.

  • Cough or sneeze into your elbow as opposed to your hands to prevent transfer of respiratory viruses to other surfaces.

  • Continue to listen to regulated authorities and practice good social distancing

  • Avoid close contact with anyone who is showing symptoms of a respiratory illness

  • Look after yourself by making sure you’re drinking lots of water, exercising regularly, getting plenty of sleep and reducing your stress.

Updated as at  22/04/2020